Exchange Extra "Junk" or "Unwanted" Folder Being Added To Outlook

Exchange Extra "Junk" or "Unwanted" Folder Being Added To Outlook

I recently had a user who's Outlook mysteriously created a new folder name "Unwanted" and started filtering all mail into that folder instead of the Inbox. What's also strange, is the Search Folders > Unread Messages didn't reflect the same unread count as the Inbox. 

After some routine Outlook diagnosing, I found that the user has a Samsung Galaxy S5, which has it's own SPAM filtering built into the phone. In that SPAM filter, our *@domain.com was listed...along with a bunch of other email addresses that shouldn't have been filtered. 

**Note** This issue/fix applies to several model lines of the Samsung Galaxy

Here's what you need to do to fix it:

1. On the phone, open the E-Mail app
2. Hit the Menu Key > Settings > General Settings
3. Select Spam Addresses and look for any errant email addresses, especially*@yourdomain.com entries, which would filter any messages from your domain.
4. Remove those addresses

Now the user can move the messages out of the Unwanted Folder and delete that folder, and email will stop being filtered improperly. 

If your device is connected to a corporate Exchange/Office 365 account, I would disable the SPAM filter on the phone completely, and let Exchange handle the spam filtering; since it seems that the built-in feature is more of a nuisance than helpful.